Spa & Service FAQs
We strive to create a tranquil experience for all our guests in our communal open spa. Please review our frequently asked questions before your appointment to allow you to be prepared for total relaxation.
This page is geared more towards general FAQs about our services. We also encourage you to review our specific policies.
What sanitizing products do you use?
At Foot Palace Spa, protecting our clients and staff has always been our number one priority. Our spas are protected by MicroShield 360™, an antimicrobial coating system that protects treated areas from germs, bacteria, pathogens, and mold. The MicroShield 360 system works to kill and then prevent future pathogens. All areas and surfaces of our spa are sanitized between client appointments with Selective Micro Technologies Selectrocide ® Disinfectant/ Sanitizer/Virucide/ Fungicide cleaning solution that is on EPA List N for products effective against Coronavirus and Zogics Antibacterial Wipes (Z800) that meet the EPA’s criteria for use against SARS-CoV-2, the cause of COVID-19. All surfaces and objects frequently handled, such as but not limited to door handles, countertops, phones, keyboards, credit card machines, service chairs, service tables, sinks, toilets, light switches, all points of contact, are sanitized.
For every foot service, we use a disposable sanitary liner and a Sani-Tablet, a patented and EPA-registered Sanitizer-Fungistat formula in an effervescent tablet form product designed to ensure a sanitary foot bath. This product is a tablet that quickly dissolves to sanitize common water-borne bacteria (Staphylococcus aureus) and athlete’s foot fungus ( Trichophyton mentagrophytes ). After each client, our reflexology service chairs are wiped down, disinfected, adding clean fresh towels before new clients are seated. However, although we sanitize our bowls and chairs after each use, we cannot guarantee that cross-contamination of ingredients and other potential allergens will not occur due to the communal nature of our services.
Do I need an appointment?
Appointments are recommended and can be made by calling one of our spa locations or using our online booking system. We can only accept Walk-in appointments if we have open availability.
What do I wear for my reflexology service?
Please come to your appointment wearing loose-fitting, comfortable clothes. You do not get undressed during any reflexology service. You do have to remove your shoes and socks and roll your pants up to your knees. Wearing jewelry is not recommended, as this may get in the way of your service on your ears and hands. We do not allow clothing to be removed to the undergarment.
What should I do upon my arrival at the spa?
The spa attendant at the front desk will get you signed in and will provide you with further instructions while waiting for your reflexology therapist.
Where will my service take place?
Your service will take place in a quiet, dim, open concept communal spa with soft relaxing music. You will be seated in a reclining chair specially designed for your comfort. Other guest will be in the spa at the same time during your service but we have privacy curtains to help give you a bit more solace within the spa.
What should I expect during a service?
You will be greeted by your therpaist that will escort you to the spa, where you will be seated on one of our specialty reflexology sofa chairs. We ask that you turn off cell phones and keep talking to a minimum. You will be required to remove your shoes, socks, and roll your pants up to your knees. You sit back and relax while your feet soak in warm mineral water while receiving hands-on reflexology services. (We do offer party packages if you and your friends or family would like to chat during a service.)
What should I do during a reflexology massage service?
Make yourself comfortable to relax completely. Close your eyes and take this time to allow the therapist to ease your tension and stress away. If your therapist wants you to adjust your position, they will either move you or will ask you to move as needed. Otherwise, change your position anytime to make yourself more comfortable. It is your service, and whatever feels natural to you is the best way to relax. Do not hesitate to ask questions at any time.
How long will a reflexology massage service last?
Our most popular service lasts for approximately 60 minutes. However, we do offer 30, 90 and 120 minute service times.
How will I feel after my service?
You will feel very calm, relaxed, and at ease. Some experience freedom from long-term aches and pains developed from tension or repetitive activity. After an initial period of feeling slowed down, you often experience increased energy, heightened awareness, and higher productivity, which can last for days. Since toxins are released from your soft tissues during a reflexology massage service, it is recommended you hydrate following a service.
What If I am pregnant?
Please consult with your doctor or prenatal care provider prior to receiving any wellness services during pregnancy. Reflexology can be beneficial during pregnancy to help reduce anxiety, decrease symptoms of depression, and relieve aches.
Do you offer pedicures?
We do not provide pedicures, exfoliating or nail care services. We are solely focused on reflexology services that our spa experience emphasis on relaxation.
Do you offer massages?
As a foot relaxation center offering only reflexology services, we do not provide full body muscle manipulation massage services. Guests remain fully clothed during their services in a communal atmosphere and only remove socks and shoes to enjoy the relaxation benefits of reflexology services.
Do you do reflexology?
All our therapists are trained on reflexology focused techniques with all our services centered around relaxation.
What hours are you open?
We are open 7 days a week for your convenience in our Athens Spa location.
Mon. – Thur. 10 am – 8 pm, Fri.- Sat. 9 am – 9 pm and Sun. 11 am – 7 pm
We are open 5 days a week for your convenience in our Braselton Spa location.
Mon. 10 am – 8 pm, Thurs. – Sat. 10 am -8 pm and Sun. 11 am – 7 pm, Our Braselton Spa is Closed Tues. and Wed.
We are closed in observance of New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day. Holiday Hours: New Year’s Eve 11:00 am – 5:00 pm, Christmas Eve 11:00 am – 5:00 pm
Is Foot Palace a franchise?
No, Foot Palace Spa’s are locally owned and operated.
Have additional questions? Just contact our team and we will be happy to help!