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Appointment Policy

We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card at the time of appointment confirmation for all 90-120 Min Services or parties of 4 or more. Please arrive 5-10 minutes prior to your scheduled appointment time so that we may start your service on time or even early.  All appointments are designed to allow the appropriate time for full enjoyment of your service. Your late arrival may limit our ability to offer full service. Please be aware that late arrivals may not be afforded an extension of scheduled service. Service may be rendered only for the remainder of the scheduled appointment. You will be responsible for payment for the full appointment scheduled.

Cancellation Policy

We require a 24-hour notice to cancel or reschedule services without charge.  Cancellations after the 24-hour policy will be charged 50% of the service scheduled. “No-shows” will be charged 100% of the service scheduled.  If your appointment is not canceled within the 24-hour notification period, your appointment is considered confirmed. A valid credit card number is required at the time of appointment confirmation for all 90-120 Min services and parties of 4 or more. This policy also applies to gift cardholders. A 20% gratuity will be added for parties of 2 or more.


Our service prices do not include gratuity. Leaving 18 to 25 percent is customary. Cash tip envelopes are available at the reception desk for your therapist.  Gratuity can be charged on a debit or credit card. Gift Card balances can be redeemed for gratuity. A 20% gratuity fee will apply to groups of 4 or more.

Large Groups or Parties

We can accommodate up to 16 guests at one time.  Reservations for large parties are required two to four weeks in advance to secure your desired time and date. There is a 72-hour cancellation policy for groups of 6 or more—this policy includes cancellations of any guest of the group.